TONY TRUONG · HANDS-ON IT MANAGER · ORANGE COUNTY, CALIFORNIA
Eighteen years of progressive experience spanning IT operations, infrastructure, security, cloud services, SOC 2, vendors, automation, email campaign infrastructure, and business continuity.
Best aligned with IT Manager, IT Operations Manager, Infrastructure Manager, and hands-on Senior IT Manager roles.
SELECTED RESULTS
Generalized to protect company and client information.
AI, DATA & AUTOMATION
Designed a governed AI workflow that allows nontechnical users to ask natural-language questions of approved business data. Controlled workflow steps, defined access boundaries, authorization, and human review prevent unrestricted database access.
Business value: Faster self-service access to useful information through a reusable architecture designed for governed access.
SECURITY & COMPLIANCE
Modernized the IT control environment through gap analysis, policy development, technical-control evaluation, evidence collection, access reviews, vulnerability management, recovery procedures, and incident-response documentation.
Business value: Supported two consecutive successful SOC 2 Type II examinations in 2024 and 2025 while establishing a sustainable operating cadence.
EMAIL CAMPAIGN INFRASTRUCTURE
Mapped the dependencies supporting branded email campaigns—including DNS, TLS certificates, hosted images, tracked links, and web infrastructure—before completing a staged migration using AWS Route 53, CloudFront, and Certificate Manager.
Business value: Removed a single point of failure and created a repeatable process for future onboarding and migrations.
REVENUE ENABLEMENT & RISK
Worked with a developer to reverse-engineer a poorly documented, revenue-critical web application and built a dedicated development environment that reproduced the dependencies needed for safe testing without changing production.
Business value: Reduced production risk and enabled the company to pursue and win additional business.
STORAGE, RECOVERY & COST
Made a storage upgrade financially viable by combining validated enterprise SSDs, RAID 6 fault tolerance, Veeam recovery coverage, warranty protection, and offline replacement spares.
Business value: Maintained performance and resilience while avoiding more than $12,000 in unnecessary capital expense.
VENDORS & BUSINESS VALUE
Improved workload placement, certificate and domain management, application licensing, connectivity, and vendor agreements by comparing actual requirements with recurring cost, risk, and operational effort.
Business value: $55,000+ in realized annual savings, plus a separate modernization initiative projected to add approximately $36,000 annually after completion and validation—more than $91,000 in total annual impact identified within two years.
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CONNECTED IT OWNERSHIP
Explore the capabilities I connect when planning operations, modernization, security, and continuity.
Secure access, reliable onboarding, and practical support that help people work effectively.
A generalized operating model designed to show how I think—not a representation of any employer or client environment.
HOW I WORK
I stay accountable for priorities, risk, validation, vendor performance, and business outcomes—whether work is completed internally or with specialists.
HANDS-ON EXECUTION
Work across infrastructure, cloud, identity, security coordination, compliance, projects, vendors, and continuity, turning improvements into documented, repeatable practices.
BUSINESS JUDGMENT
Use cost, risk, compliance, operational capacity, and user impact to guide decisions—not novelty or tool count.
FLEXIBLE DELIVERY
Lead selected projects directly and use MSPs or specialists for advanced escalation, after-hours coverage, specialized implementations, or additional capacity while retaining internal accountability.
EXPERIENCE
Primary internal owner for IT operations, infrastructure, security operations, cloud services, compliance, vendors, projects, automation, and business continuity.
Progressed from full-time support and workstation deployment into Windows infrastructure, Active Directory, Hyper-V, storage, networking, backups, business applications, senior escalation, office relocations, and colocation business continuity.
Started part-time while completing a Business Administration degree with a concentration in Management Information Systems.
REPRESENTATIVE TECHNOLOGY EXPERIENCE
Windows Server, Active Directory, Hyper-V, AWS, Cloudflare, SQL Server, IIS
Microsoft 365, Entra ID, Palo Alto Networks, SentinelOne, Duo, Veeam, SOC 2
PowerShell, Terraform, n8n, Jira, Qlik Sense, SendGrid, Grafana, Prometheus
CONTACT
Connect with Tony through LinkedIn.
Suggested questions
Do not submit confidential, proprietary, or personal information. Questions are sent to an AI service.